PAYMENT METHODS

We accepts the following payment methods:

A. Credit Cards

• In order to provide a convenient and safe way for our customer. The payment is made by VISA, MasterCard or American Express credit card through PayPal, our online payment service provider which allows you to make payments using your credit cards even if you do not have a PayPal account.
• PayPal uses SSL technology to keep your information safe. And we will not receive your sensitive financial information like your credit card number, this way can protect your privacy.
• You will be redirected to PayPal when you confirm the order. Simply click 'Pay with a Card' on the PayPal website and fill in your credit card and some basic information to complete the payment, and the top of page will show our company name Medwell (Asia) Company Limited for your reference. When the transaction is complete, you will then return to our website.
• All prices are in Hong Kong Dollars (HKD) on our site.

B. Bank Transfer OR Faster Payment System (FPS)

• Customers can settle the total amount of your order using one of the following payment methods:
  

   

  Hongkong and Shanghai Banking Corporation Limited (HSBC)
  Account number: 813-636552-838
  Account name: Medwell (Asia) Company Limited

  Bank of China (Hong Kong) Limited (BOCHK)
  Account number: 012-591-1-058118-1
  Account name: Medwell (Asia) Company Limited

  Faster Payment System (FPS)
  FPS ID: 9495904
  Account name: Medwell (Asia) Company Limited

• Please scan a copy of your bank deposit receipt or a screenshot and email us the attachment and reply to your Order Confirmation email directly to confirm your payment.
• Allow one business day for the processing of your bank transfer payment.
• Upon receipt of your payment, we will begin processing your order.
• Note: Your order will be cancelled automatically if we do not receive the payment and email within 3 working days.

C. Alipay HK OR WeChat Pay HK

• Customers can settle the total amount of your order using Alipay HK or WeChat Pay by scanning the following QR Code:

• Please scan a copy of your successful payment screenshot and email us the attachment with your Order ID number to the following email address :
  
• ✉  online@spectrababyhongkong.com
• Allow one business day for the processing of your bank transfer payment.
• Upon receipt of your payment, we will begin processing your order.
• Note: Your order will be cancelled automatically if we do not receive the payment and email within 3 working days.

Delivery and Charges

Delivery Arrangement

Delivery charges are calculated upon checkout based on the following order total amount of your purchased items. Customers please make sure to select the appropriate options of Delivery Method to calculate the delivery fees.

Remarks：

• Your order will be delivered via a courier service after it has been placed. Once your order is dispatched, you will receive a Delivery Confirmation Email. Our trusted courier partners include S.F. Express and JD Logistics.
• The expected delivery time for the above is for reference only and the working day does not include Saturdays, Sundays and public holiday.
• If your purchase is below HKD 400, please note that delivery charges will need to be paid directly to the delivery staff by the customer.
  
  • The following table is a reference for the charges of SF Express Standard Express (local Hong Kong delivery) for 0.5-3kg:
  • 0.5kg: HK$20;
  • 1kg: HK$30;
  • 2kg: HK$37;
  • 3kg: HK$44
• For details of S.F. Express Courier Charges, please click here to learn more.
• You can click the following links to view the address of SF Business Station Locations OR SF Locker Locations:
  View SF Business Station Locations OR View SF Locker Locations
• Purchase HK$400 or more, free local delivery service will be provided to our customers. It is only applicable for Hong Kong, including Hong Kong Island, Kowloon and New Territories, directly to residential or commercial shipping address (except the airport, postal address, restricted area, outlying islands and overseas). Some areas including but not limited to Tung Chung, Ma Wan and Discovery Bay may be subject to additional delivery charges. And for buildings without lift or located in remote area, there will be additional delivery charges to be paid to delivery staff.
• If an item in your order is out of stock, we will contact you with an estimated delivery date. And your order will be delivered all together when the restocked items are available.
• Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.
• We will not take responsible for the postal parcel which go missing or are delayed under the following circumstances :
  • The recipient could not be reached or is not available at the address;
  • Inaccurate or incomplete delivery addresses information;
  • Incorrect and invalid contact number.
• We advise you to group your items in one order to save on multiple delivery charges. We cannot group two distinct orders placed separately, and delivery charges will apply to each of them.