HOW TO ORDER

How do I place an order?

Shopping at our website is simple and safe.

  • Register or sign in as our member, or you can simply check out as a guest.
  • Select the products you would like to purchase, and then click 'Add to Cart' to add them to your shopping cart.
  • You can then choose to continue shopping or go directly to Checkout and follow the Checkout steps.
  • After completing your order, you will receive an email confirming your order that includes your order details.
  • Upon receipt of your payment, we will begin processing your order. We will send you a Delivery Confirmation Email once your order is dispatched to our delivery partners. If you select to pick up order at our store, please bring along with this confirmation email to pick up your order.

2. What should I do if I'm having problems placing an order?

For any difficulties you are experiencing when placing order on our website, please feel free to contact our customer service via our hotline or e-mail for more information.

Email: info@spectrababyhongkong.com
Customer Service Hotline: (852) 3998 3271
Office Hours: Mon to Fri 9:00 a.m. - 6:00 p.m.

3. How do I check my order status?

If you already have an account, you can sign in and click 'View your order history' to check your order status. If you do not have an account, please feel free to contact our customer service via our hotline or e-mail for more information.

Email: info@spectrababyhongkong.com
Customer Service Hotline: (852) 3998 3271
Office Hours: Mon to Fri 9:00 a.m. - 6:00 p.m.

We will send you a Delivery or Store Pickup Confirmation Email once your order is dispatched to our delivery partners or ready to pick up from store.

4. Where can I buy Spectra and other baby products?

In addition to spectrababyhongkong.com, our products are also available in our shop and list of major department store or retail shops in Hong Kong and Macau.

Authorized Service Centre: CPAP.HK
Unit 1701, 655 Nathan Road, Mongkok
(Mongkok MTR, exit E1)

PAYMENTS

1. What currency is used on this website?

All prices are in Hong Kong Dollars (HKD) on our site.

2. Do I need to create an account to place my order?

None, you can place an order without having an account as you can select 'Guest Checkout' to complete an order without logging in. If you'd like to keep track of your orders and store your wish list and other details, you might want to consider creating an account for convenience.

3. How do I pay for my order?

PayPal 立即買


 

We accepts the following payment methods:


A. Credit Cards

  • In order to provide a convenient and safe way for our customer. The payment is made by VISA, MasterCard or American Express credit card through PayPal, our online payment service provider which allows you to make payments using your credit cards even if you do not have a PayPal account.
  • PayPal uses SSL technology to keep your information safe. And we will not receive your sensitive financial information like your credit card number, this way can protect your privacy.
  • You will be redirected to PayPal when you confirm the order. Simply click 'Pay with a Card' on the PayPal website and fill in your credit card and some basic information to complete the payment, and the top of page will show our company name Medwell (Asia) Company Limited for your reference. When the transaction is complete, you will then return to our website.
  • All prices are in Hong Kong Dollars (HKD) on our site.

B. Bank Transfer OR Faster Payment System (FPS)

  • Customers can settle the total amount of your order using one of the following payment methods:

    Hongkong and Shanghai Banking Corporation Limited (HSBC)
    Account number: 813-636552-838
    Account name: Medwell (Asia) Company Limited

    Bank of China (Hong Kong) Limited (BOCHK)
    Account number: 012-591-1-058118-1
    Account name: Medwell (Asia) Company Limited

    Faster Payment System (FPS)
    FPS ID: 9495904
    Account name: Medwell (Asia) Company Limited

  • Please scan a copy of your bank deposit receipt or a screenshot and email us the attachment and reply to your Order Confirmation email directly to confirm your payment.
  • Allow one business day for the processing of your bank transfer payment.
  • Upon receipt of your payment, we will begin processing your order.
  • Note: Your order will be cancelled automatically if we do not receive the payment and email within 3 working days.

C. Alipay HK OR WeChat Pay HK

  • Customers can settle the total amount of your order using Alipay HK or WeChat Pay by scanning the following QR Code:
  • Please scan a copy of your successful payment screenshot and email us the attachment with your Order ID number to the following email address :
  • ✉  online@spectrababyhongkong.com
  • Allow one business day for the processing of your bank transfer payment.
  • Upon receipt of your payment, we will begin processing your order.
  • Note: Your order will be cancelled automatically if we do not receive the payment and email within 3 working days.

4. Is it safe to use credit card to shop on this site?

Yes. We accept payment through PayPal, and it uses SSL technology to keep your information safe. And we will not receive your sensitive financial information like your credit card number, this way can protect your privacy.

5. Can I make payments using a Credit Card Issued by Foreign Banks?

Sorry that we can only accept payments from locally issued credit cards.

DELIVERY

1. How to charge for the delivery fee?

Delivery Arrangement

Delivery charges are calculated upon checkout based on the following order total amount of your purchased items. Customers please make sure to select the appropriate options of Delivery Method to calculate the delivery fees.


Order Total Amount Delivery Charges Estimated Delivery Time
Purchase below HKD800 S.F. Express - Postage Pay On Delivery By Customer The order will be dispatched to S.F. Express in 2-3 business days

Purchase HKD800 or more Free Local Delivery (additional charges apply to outlying island areas*) The order will be dispatched to S.F. Express in 2-3 business days


Remarks:


Local Delivery

  • Your order will be delivered using a courier service after the order has been placed. And a Delivery Confirmation Email will be sent to you once your order is dispatched. Our courier partners include S.F. Express (SF).
  • The expected delivery time for the above is for reference only and the working day does not include Saturdays, Sundays and public holiday.
  • Purchase below HKD800, your order will be delivered using S.F. Express courier service with below Hong Kong Domestic Standard Express Charges to be paid to delivery staff by customers:
    • 1kg:  HK$30;
    • 2kg:  HK$44;
    • 3kg:  HK$58
  • For details of S.F. Express Courier Charges, please click here to learn more.
  • You can click the following links to view the address of SF Business Station Locations OR SF Locker Locations:
    View SF Business Station Locations OR View SF Locker Locations
  • Purchase HK$800 or more, free local delivery service will be provided to our customers. It is only applicable for Hong Kong, including Hong Kong Island, Kowloon and New Territories, directly to residential or commercial shipping address (except the airport, postal address, restricted area, outlying islands and overseas). Some areas including but not limited to Tung Chung, Ma Wan and Discovery Bay may be subject to additional delivery charges. And for buildings without lift or located in remote area, there will be additional delivery charges to be paid to delivery staff.
  • If an item in your order is out of stock, we will contact you with an estimated delivery date. And your order will be delivered all together when the restocked items are available.
  • Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.
  • We will not take responsible for the postal parcel which go missing or are delayed under the following circumstances :
    • The recipient could not be reached or is not available at the address;
    • Inaccurate or incomplete delivery addresses information;
    • Incorrect and invalid contact number.
  • We advise you to group your items in one order to save on multiple delivery charges. We cannot group two distinct orders placed separately, and delivery charges will apply to each of them.


2. Which areas will the delivery service cover?

The delivery service is only applicable for Hong Kong, including Hong Kong Island, Kowloon and New Territories, directly to residential or commercial shipping address (except Tung Chung, the airport, postal address, restricted area, outlying islands and overseas).

For buildings without lift, there will be additional delivery charges to be paid to delivery staff.

3. How do I know that my order has already been shipped?

Upon receipt of your payment, we will begin processing your order. We will send you a Delivery Confirmation Email once your order is dispatched to our delivery partners. If you select to pick up order at our store, please bring along with this confirmation email to pick up your order.

We will not take responsible for the postal parcel which is delayed or parcel loss under the following circumstances :

  • The recipient can not be reached at the delivery address;
  • Inaccurate or incomplete delivery addresses information;
  • Incorrect and invalid contact number.

4. If an item in my order is out of stock, when will I receive my order?

If an item in your order is out of stock, we will contact you with an estimated delivery date. And your order will be delivered all together when the restocked items are available.

5. Delivery arrangements during Typhoons and Rainstorm?

Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.

6. Can I change my delivery address after placing an order?

Unfortunately, once your orders are confirmed, it must go to the address provided at the time you place your order. Therefore, we recommend our customer to check and ensure their delivery address are complete and correct before they checkout.

7. Can I pick up my order in your service centre?

Yes, customers are welcomed to pick up orders in our Authorized Service Centre. Choose the 'Self-pickup In Service Centre' option at checkout. This Pick Up service is free of charge and the estimated delivery time is 1-2 business days.

You will receive a Store Pick Up email when your order is ready for pick up. You are required to bring along with the email to pick up your order at our Service Centre (the email can be printed or you can also show it on your tablet or mobile).

Authorized Service Centre Address:
CPAP.HK
Unit 1701, 655 Nathan Road, Mongkok (Mongkok MTR, exit E1).

 

PRODUCT EXCHANGE

1. How do I apply product exchanges?

1. Customer may return your products within 7 days of purchase (based on the date of receipt), together with the original receipt for the replacement. Exchanged products must be brand-new, unused with original packaging and met the following exchange policy conditions. Please contact us on (852) 3998 3271 or email to info@spectrababyhongkong.com in advance for better product exchange arrangement.

2. We do not offer refunds, but an one time exchange service per order will be provided to our customers. All products can be exchanged to another same price products.

3. For reasons of hygiene, all pump accessories, collection and feeding, and hands free bra products cannot be exchanged.

4. We are sorry that we will not be able to process your exchange under the following circumstances :

  • The products have been purchased from us more than 7 days (based on the delivery record)
  • Original invoice cannot be presented at the time of exchange
  • Products are not in original packaging, or have been used
  • Products are damaged or stained due to improper use
  • Products have been exchanged once

For any disputes, Medwell (Asia) Company Limited reserves the right of final decisions.

2. Can I exchange products more than one time?

We offer one time exchange service per order, and products can be exchanged to another same price products.

3. Why is my exchange not accepted?

We will not be able to process your exchange under the following circumstances :

  • The products have been purchased from us more than 7 days (based on the date of receipt)
  • Original invoice cannot be presented at the time of exchange
  • Products are not in original packaging, or have been used
  • Products are damaged or stained due to improper use
  • Products have been exchanged once

Authorized Service Centre

Our service centre provides warranty service and support to the official Hong Kong and Macau of Spectra, RayQueen and Microlife products purchased on our website, designated department store or retail shop.

Address : CPAP.HK
Unit 1701, 655 Nathan Road, Mongkok (Mongkok MTR, exit E1)

Telephone : (852) 3580 0271

Website https://cpap.hk

Breastfeeding products : cpap.hk/pages/breastfeedingproducts

Business Hours :
Mon-Fri 11:00am-2:00pm; 3:00pm-7:00pm
Sat 1:00pm-6:00pm
(Sunday & Public holidays - Closed)

* Customers please note that our warranty services and support are only applicable to official products from Hong Kong and Macau.